Do you have a return or cancellation policy?
Clothing items can be returned within 5 days of delivery confirmation, if they are in unused condition. Customers are responsible for all shipping fees, and shipping fee from original purchase will not be refunded. Once item is received and found in new condition, a refund will be issued.
Due to our other products (bows, blankets, etc) being customized to each customers specifications, those products are not eligible for return. However, if there is a mistake made on our end we will gladly work with you to make it right. Please contact us with any issues and we'll work to resolve it as soon as possible!
Do you offer coupons or discounts?
Yes! Who doesn't love a good sale? Be sure to sign up for our newsletter for special discounts, as well as follow us on Instagram for instant updates on sales, and markdowns.
How quickly will my order ship?
Our products typically ship out within 3-5 business days of purchase. Please ensure the address is correct (including your Paypal address if you checkout with Paypal), as an incorrect address may significantly delay your order. We are not responsible for items sent to incorrect addresses input by customer.
Cozy Cottontail provides tracking on all orders through USPS.com. We are not responsible for lost or stolen packages after they have left our hands and been delivered to USPS.
How do I wash my items?
Minky Lovey's & Blankets - Wash in cold water, with no fabric softener on a delicate cycle. Hang to air dry or dry on very low heat. Never Iron, Minky will melt. Dyes won't fade, so feel free to treat and scrub stains.